CONTACT CENTER TRAININGYour Business | Our Experience
Contact Center Training Services
A contact center or also known as a call center for your addiction treatment facility with a staff that is highly trained and ready to deliver a perfect script. A contact center agent that refuses to have a bad day and the training that will allow them to act professional from the first hello.
Improperly or untrained admission contact center and chat agents lose 75% of potential admissions to your competitors.
When one call can be worth thousands to your treatment center you want a recovery specialist trained in treatment admissions taking your calls or chats. You do not want someone who has several job duties. What you want is an employee that is laser-focused on getting EVERY caller into your substance abuse treatment center. Taking calls and chats for a drug and alcohol rehab center requires intense training, management, and supervision. Just because a person is in recovery, has a sales background, and has completed a treatment program, does not qualify them to take live treatment calls or chats. When the individual calls in, they are usually in a distraught state and need a sympathetic ear. While also directing the call to a mutually beneficial conclusion. This takes practice. Lots of it. S&G Treatment Consulting has years upon years of just that! With S&G Treatment Consulting, ongoing contact center training will help your team optimize their skills and increase overall conversions. With ongoing admissions training, your team will hone their individual strengths while addressing their weaknesses, and develop the tools needed to improve daily. This will build your census for your addiction treatment facility and keep the flow of new individuals coming in your door. If you are serious about growth, then investing in your admissions staff is one of the best places to ensure your success in the addiction treatment industry.
How do you measure the quality of your addiction treatment call center?
Remember that employee satisfaction is key to client satisfaction, absenteeism, turnover, & productivity.
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1826 SE Port St Lucie Blvd
Port St Lucie, FL
+1 (855) 767-3751